Proactive IT Monitoring vs Break-Fix: Which is Better for Your Business?

Break-fix IT support is reactive — you call when something breaks, and pay per incident. Proactive managed IT is different.

The Real Cost of Downtime There is no reliable South African benchmark for what an hour of downtime costs a small business — the figures that circulate are borrowed from enterprise studies and don't survive contact with a 40-person firm. Work out your own instead: take your fully-loaded staff cost per hour, multiply it by the number of people who cannot work, then add whatever does not get invoiced that day. For most businesses the answer is uncomfortable enough without anyone inflating it.

What Proactive Monitoring Looks Like ROI Technologies monitors your environment 24/7 using enterprise RMM technology: - Server health and performance - Disk space and capacity planning - Security patch compliance - Backup job verification - Network device status

When an issue is detected — we act. Before you notice. Before it becomes downtime.

Contact ROI Technologies: info@roitech.co.za | +27 11 476 8817