Your outsourced IT department — built for growing South African businesses that need enterprise-grade IT without enterprise complexity.
Fully managed IT support, proactive monitoring, helpdesk and device management for South African businesses that are serious about IT.
Most businesses don't go looking for a new IT provider because things are going well. These are the situations that bring companies to us:
Everything you need from a modern it support partner — delivered by our engineering team.
We look after businesses with around 10 to 250 users. Every device we manage — laptops, desktops and servers — sits on one of two plans. Pricing is per managed device per month and tailored to your environment.
Proactive management, endpoint security and day-to-day support for each device we manage.
Also the plan we use for servers. Server backup and disaster recovery are scoped separately.
Everything in Secure Support, plus Microsoft 365 backup for the person who uses the device.
Microsoft 365 provides the platform, but that doesn't replace having an independent backup of your business data. Complete Support includes Microsoft 365 Backup for the associated user, where applicable.
The backup licence follows the person, not the device. If someone uses a laptop and a desktop, only one of them needs Complete Support.
Devices are kept up to date and problems are picked up early, rather than when a user finally reports them.
Each device is watched for suspicious behaviour so threats can be contained, instead of relying on traditional antivirus alone.
An independent copy of your users' email and files, so deleted or overwritten data can be restored.
Most day-to-day issues are resolved remotely during business hours. When something needs hands-on attention, we come on site across Gauteng. Onsite labour is billed separately unless your agreement includes it.
Tell us roughly how many people and devices you have and what isn't working. An engineer will talk it through with you, and we'll send a tailored monthly quote.
Request a Tailored IT Support QuoteYou don't have to replace them. Many of our clients have a capable internal IT person who is simply stretched too thin. We work alongside your existing team — taking on monitoring, patching, security and the heavy lifting — so your IT person can focus on the work that actually moves your business forward. It's support, not replacement. And when they go on leave, nothing grinds to a halt.
If you've been let down before, here's what makes us different:
No faceless call centre and no ticket black-hole. When you contact us, you reach people who know your environment — our directors included. You won't re-explain your setup to a stranger every time.
We're not a remote national chain routing your tickets elsewhere. We're based in Randburg, so when something needs hands-on attention, we're close by and on-site fast.
We're not just a break-fix shop. As a security-focused provider with CIS, Darktrace, Fortinet and Sophos capability, we build security and compliance into everything — something most small IT providers simply can't offer.
Email Security with Darktrace / EMAIL →We monitor, patch and maintain your systems continuously to stop problems before they reach your users — instead of only showing up once something's already broken.
Fast response is exactly why most clients move to us. We prioritise requests by urgency and resolve the majority of issues remotely within minutes during business hours, and because we are Randburg-based we are on-site quickly when something needs hands-on attention. Our monitoring runs 24/7, so overnight issues are already detected and waiting with full context when the team starts the next morning. No ticket black-holes, no waiting days.
Not unless that's what you want. We offer co-managed IT support, which means we work alongside your existing IT person — taking on the monitoring, patching, security and specialist work so they can focus on higher-value work. Many of our clients keep their internal IT person and simply add us as backup and specialist support.
The most common complaints we hear are slow responses, feeling like a ticket number, and only hearing from your provider when something breaks. We're a local, hands-on partner — you reach real people who know your business (our directors included), we're on-site fast because we're in Randburg, and we manage your systems proactively rather than waiting for things to fail.
Yes — and it's a core strength, not an afterthought. We build security into your IT with capabilities most small providers don't have, including CIS benchmark assessments, Darktrace AI threat detection, and Fortinet and Sophos firewall management. If cyber insurance or POPIA compliance matters to you, we can help you meet those requirements with evidence.
We specialise in small and medium businesses, typically those with 10 to 250 employees, and we also co-manage IT for larger organisations. If you're unsure whether you're the right fit, book a free assessment and we'll give you an honest answer.
It depends on the size and complexity of your environment — the number of users, devices, servers and the level of security you need. Rather than guess, book a free assessment and we'll scope your environment and give you a clear, no-obligation quote.
"ROI Technologies have been SARTA Recruitment's service provider for the last 10 years of the business. Absolute brilliant service delivery from Francois, Sonett and the Technical Team. Always proactive. Offer sound business advice and work on solutions."
"I started using ROI Technologies in my first year of business. 8 and a half years later, ROI Technologies is still my go-to IT partner."
"We have been dealing with Francois from ROI Technologies for the past 7 years, and he is amazing. No hesitation recommending them."
"Great company with excellent service and a friendly team. Decide is especially reliable, easy to work, and quick to resolve issues."
"Tatenda and ROI team provides outstanding IT support and is an essential contributor to our workplace productivity."
"Great professional service from Lami and Zain..keep it up"
ROI Technologies delivers end-to-end cybersecurity services including EDR/XDR endpoint protection, vulnerability scanning, network security and compliance. We support SentinelOne and Sophos Intercept X for endpoint protection.
Learn moreROI Technologies manages your Microsoft 365 environment end-to-end — from initial tenant setup and licensing to Exchange Online, SharePoint, Teams, OneDrive and Entra ID (Azure AD) configuration and ongoing support.
Learn moreROI Technologies deploys and manages Cove Data Protection (formerly SolarWinds Backup) — a cloud-first, immutable backup platform purpose-built for MSPs. Cove protects your servers, workstations, documents and Microsoft 365 data with end-to-end encryption, offsite cloud storage and rapid recovery.
Learn moreDMARC implementation and email authentication for South African businesses — powered by Sendmarc. SPF, DKIM and DMARC enforcement from setup to full p=reject.
Learn moreROI Technologies is based in Randburg and supports businesses across Gauteng with managed it services. Choose your area for local detail.
Outside Gauteng, we support clients in Cape Town and Durban remotely.
See all areas we serveTell us what you need and we'll get back to you within one business day.
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