24/7 Monitoring · Proactive IT · South Africa
24/7 Proactive IT Monitoring — We Fix Problems Before You Notice
ROI Technologies monitors your entire IT environment around the clock using enterprise-grade remote monitoring and management technology. When something is wrong — we act before you notice.
24/7
Continuous monitoring — every minute of every day
<15min
Average alert-to-action response time
99.9%
Uptime SLA for managed environments
What We Monitor
Every layer of your IT environment. Continuously.
Server Monitoring
- CPU, memory and disk utilisation with threshold alerts
- Windows Service health and automated restart
- Event log monitoring for critical errors
- Disk health (SMART) and capacity planning
- Server uptime and reboot alerts
Network Monitoring
- Firewall, switch and router connectivity
- WAN link health and failover status
- Bandwidth utilisation and anomaly detection
- VPN tunnel status and alerts
Security Monitoring
- Patch compliance — Windows and third-party apps
- Endpoint protection status monitoring
- Failed login attempts and account lockouts
- Security policy compliance reporting
Backup Monitoring
- Every backup job verified — success and failure alerts
- Backup storage capacity monitoring
- Retention policy compliance
- Immediate escalation on backup failures
Microsoft 365 Monitoring
- Service health status monitoring
- Mailbox and licence management alerts
- SharePoint and OneDrive storage tracking
IT Automation
- Automated remediation scripts for common issues
- PowerShell and CMD-based automation
- Scheduled maintenance out-of-hours
- Automated patch deployment and testing
- Self-healing alerts — many issues auto-resolve
Patch Management
Every system. Always patched. Always protected.
Unpatched systems are the most common entry point for cyberattacks. ROI Technologies manages patching across your entire environment automatically.
- Centralised patch management for Windows OS
- Third-party application patching
- Firmware updates for servers and network devices
- Patch testing before production deployment
- Monthly patch compliance reporting
Customisable Alerting
Alerts tuned to your environment.
Not every alert needs a human — but the right ones do. We configure thresholds specific to your environment and escalate intelligently.
- Alert thresholds configured per client environment
- Escalation paths — automated to engineer to account manager
- After-hours on-call for P1 critical alerts
- Client-facing dashboard available on request
- Monthly monitoring reports included
Stop reacting. Start preventing.
Contact ROI Technologies to deploy 24/7 proactive monitoring across your IT environment.